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User Registration Help

This document covers the help information for user registration for all NetCove user accounts.


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Why am I creating a NetCove account?

To access certain services of NetCove and the NetCove Community sites, you need to have an account. The first of these community sites is KenoshaNow.com. Corporate clients may also have a non-user business account. By having a central repository for user accounts, it allows these accounts to access features across all sites supported by NetCove.


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Why is NetCove collecting so much information?

There are several pieces of information being collected by NetCove. Some of these are required, some are optional. The Fields userid and password are required to identify your specific user account. The Email address is required in case NetCove needs to reach or inform the user. This will be used in the case of a password reset or notification of a password change. This way, if the user themselves did not make the change, they will be notified and can then call support to determine if abuse of the account has occurred.

The security fields of Question and answer (along with the user's Date of Birth) allow NetCove to provide the user an automated way to reset their password should they forget it. It also gives NetCove an opportunity to verify an account. For example: During a support call.

Other pieces of information like name, address, and phone allow NetCove to personalize certain features of our sites and to determine geographically where are users are located. NetCove will never user your information for unsolicited sales or sell your information to anyone (especially marketing groups) without your direct consent.

The Date of Birth is required as there are state and federal laws against collecting information from children under 13 years of age. NetCove currenly does not allow user registrations from anyone under the age of 13 to ensure conformance to these laws. It is our intent to allow children to register for accounts with the approval of their registered parents/guardians. This feature is under development. The Date of Birth is also used as a verification point for password resets.


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User ID

Your User ID is your account name for accessing all NetCove (and NetCove related sites) services. Your User ID can contain Letters, Numbers, and the underscore (_) character. It must be 5-20 characters long. Your User ID is not case sensitive.


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Password

Your password is the key to accessing your account. Your password can be between 8 and 32 characters. Your password can contain Letters, Numbers, Spaces, and the underscore (_) character. Although NetCove currently allows passwords to contain only letters, it is advisable that these passwords be longer than the minimum. A strong password should either contain both letters and numbers or be long - or both. A good idea for a password is a sentence you can remember. For example: "My password is secure" is a strong password due to it's length. For a short password you could use something like "k3n0shan0w".

For security, your password is never transmitted or stored in open text. NetCove uses an MD5 encryption algorithm on your password before it is sent over the Internet. NetCove can not see or recover your password. You will be able to a self reset or change of your password using your Date of Birth and the Security Question and Answer.

Due to the fact that the password is never visible, you are asked to confirm it by entering it a second time. There is no way for NetCove to look up your password for you, nor can we send it to you.


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Security Question & Answer

The Security Question and Answer is a second check available to verify your account. If you need to speak with NetCove support, we may ask you to verify this information. This check is also used to self validate your account should you forget your password and need to reset your password.


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Date of Birth

Your Date of Birth is required to ensure compliance with the Children's Online Privacy Protection Rule.

Why is NetCove collecting my Date of Birth.


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Email

Enter your primary contact Email address. It is important to enter a correct Email address as it is the primary (and in most cases) only method for NetCove Administration to reach you for information about your account. All correspondence such as account creation and account change notifications will be sent to this address. Password reset requests will generate an Email containing a security code in a link that must be followed to successfully reset a password.

This account will not be added to any email lists or sold to any marketing groups without your explicit approval.

Why is NetCove collecting my Email Address.


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First and Last Name

(optional) Enter your First and Last names.

Why is NetCove collecting my Name.


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Address

(optional) Enter your Address (second line if necessary), City, State and Zip code. If you enter an 9 (5+4) digit zip code, you can enter it as 9 digits or with a space or hyphen between the first 5 and last 4 digits.

Why is NetCove collecting my Address information.


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Gender

(optional) Select Male or Female from the selection box.

Why is NetCove collecting my Gender information.


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Phone Number

(optional) Enter your 10 digit phone number. 3 digit area code and your seven digit phone number. You can use many formats to enter your number.
Examples: